The Process is Simple
ITIC is our internet ticketing system. It is also a free service and uses cutting edge software to file your request for a locate online so all you need is an internet connection. The user-friendly interface will collect all of the necessary details of your request and then, with training, you can draw a polygon using our advanced mapping tools to specify your excavation site.
Excavators and facility operators can use the Kansas 811 app to easily and quickly manage locate requests. Anyone planning to excavate in Kansas can use the app to initiate, manage and monitor a locate request prior to excavation. Facility operators can use the ticket management feature to provide a positive response to excavators. Download the Kansas 811 app and use it to:
- Submit Locate Requests. Log in to ISITE for access to all of Kansas 811’s online tools such as IMAP, Locator Ticket Management, and ITIC.
- View the positive response history and an online worksite map through Ticket Search.
- Find and view previously submitted tickets with Ticket Search.
- Access a Resource Center with links to various manuals, member forms, and instructional videos. View and share these items with the click of a button.
Getting underground utility lines marked is a free service that is as simple as calling or clicking. Whether you are new to the process or have a particularly complex project, our phone operators are professionally trained to make sure your request has everything the utility company will need to successfully complete your locate request. If you would like to speak with an operator, please call 811 or 1-800-DIG-SAFE (1-800-344-7233).
Meet on Site Request
In situations where excavation projects are large and complicated, a meeting with utility locators can simplify an explanation of the project. A Meet on Site request may be filed indicating that you wish to meet with the locator to define the excavation in more detail. This is considered a special request and allows the utilities four workings days to mark the area. You will not be given a start date & time from the Kansas 811 Operator. For a complete list of ticket request types please visit the Request a Locate page.
You’ve taken the first step toward safe digging and made a quick call to 811! But wait, what happens next? Your excavation project has been forwarded to the appropriate member utility companies and they will be on their way to mark their underground utility lines at your project.
Whenever possible, it is suggested that the proposed work area be identified with white paint, flags or stakes. This will provide locators with an accurate understanding of the proposed excavation area. When the location of proposed excavation is identified in this manner, the boundaries of the proposed site should be indicated in white to avoid conflict with the colors used to identify existing underground facilities.
The American Public Works Administration (APWA®) is a non-profit organization of companies, public works agencies, and individuals who created the Uniform Color Code – the universal marking guideline that should be used by all professional underground utility locating companies.
SELECT A COLOR
If you encounter any problems with your locate request, such as a failure to locate facilities prior to project start date, Kansas 811 and the Kansas Corporation Commission (KCC) can help. Kansas 811 and the KCC are interested in the excavator’s concerns and will assist in any way possible to resolve problems. Kansas 811 maintains a complete record of all locate requests from excavators and of all dig notices to member operators. In addition, all phone calls regarding locate requests to and from the Call Center are recorded and both are kept for five years. Kansas 811 can be of assistance in providing copies of these records in the case of a dispute. KCC also has personnel to investigate locating problems and may be contacted by calling 1-800-662-0027 to file a complaint.
Excavator Ticket Management® (ETM) is an online archive of an excavator’s Kansas 811 locate request tickets. The ETM product allows the excavator to view and manage their historical and current locate request tickets.
Ticket Check is a web-based tool that allows a facility operator to provide a “positive response” to locate requests from Kansas 811. You can use Ticket Check to respond with status messaging regarding whether the ticket has been marked or cleared. Ticket Check is accessed through iSite, the comprehensive web portal for all Kansas 811 web-based ticket management tools.
Contractor meetings are an opportunity to interact with other excavators and Kansas 811 members to learn more about damage prevention, digging safely in Kansas, raising awareness of new rules and regulations, web site information, FAQ’s on the law from the Kansas web site, Kansas 811 damage investigations, and our internet ticket (ITIC) process. For more information about this year’s meetings, including specific dates and details, please click here.